AAA Friendly Self Storage

Reviews: (15)


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$1 Pays 1st Month*
1st month's rent on select units for only $1.00!

Features and Amenities

  • Security Cameras,
  • Boxes & Moving Supplies,
  • Climate Controlled Storage,
  • Car/RV/Boat Storage,
  • Secure & Gated Facility,
  • Online Bill Pay,
  • Se Habla Espanol,
  • We accept customer Packages,
  • Large Truck Access
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2 Stars
Name:
The property manager here is wonderful! I love dealing with her. I have had my unit since march 2014 and not once have I ever had an issue. This past time I actually went into the office to make my payment( I normally pay online) and the young lady that was at the desk was extremely rude! Like I said I had never had poor customer service until this month. I was one day late on my payment but my online account said that I had no late fee. When I told her that, she very rudely said that it was an error and that she would contact technical support. It being COLD outside all of my jackets and winter clothes are in my unit. She said "well when you pay your $14 late fee than you can have access". I am highly considering changing to a different storage facility that actually cares about the tenants and doesn't make a HUGE deal over $14.00.
2 Stars
Name:
The property manager here is wonderful! I love dealing with her. I have had my unit since march 2014 and not once have I ever had an issue. This past time I actually went into the office to make my payment( I normally pay online) and the young lady that was at the desk was extremely rude! Like I said I had never had poor customer service until this month. I was one day late on my payment but my online account said that I had no late fee. When I told her that, she very rudely said that it was an error and that she would contact technical support. It being COLD outside all of my jackets and winter clothes are in my unit. She said "well when you pay your $14 late fee than you can have access". I am highly considering changing to a different storage facility that actually cares about the tenants and doesn't make a HUGE deal over $14.00.
2 Stars
Name:
The property manager here is wonderful! I love dealing with her. I have had my unit since march 2014 and not once have I ever had an issue. This past time I actually went into the office to make my payment( I normally pay online) and the young lady that was at the desk was extremely rude! Like I said I had never had poor customer service until this month. I was one day late on my payment but my online account said that I had no late fee. When I told her that, she very rudely said that it was an error and that she would contact technical support. It being COLD outside all of my jackets and winter clothes are in my unit. She said "well when you pay your $14 late fee than you can have access". I am highly considering changing to a different storage facility that actually cares about the tenants and doesn't make a HUGE deal over $14.00.
5 Stars
Name:
The dedication of the Manager working with limited use of her arm show me commitment to her position
5 Stars
Name:
The staff was very friendly and greeted me with a smile.
5 Stars
Name:
I traveled to Tyler from another state and was having a difficult time with the Budget truck we rented. It seem to have problems with refueling and the drive was rough. I went into the office and was immediately comforted. We were so upset when we arrived but found ourselves smiling when we left. She even offered to drive us to another location if we required more assistance. 2 thumbs up to Vicky.

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AAA Friendly Self Storage
12324 Hwy 155 South Tyler, TX

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903-509-4444
$1 Pays 1st Month*
1st month's rent on select units for only $1.00!